The Alamo or Gunfight at the OK Corral? Air France and Lufthansa/Austrian Pilots’ Strikes

In the copycat world of European passenger aviation, Executives at both LH Group and Air France-KLM have embraced the ‘inevitable’ need for a LCC to compete with Ryanair, easyJet, Vueling, Wizzair and Norwegian Shuttle. As mentioned in an earlier blog this month, AF-KLM are seeking to ramp up their LCC subsidiary – Transavia – to […]

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Aviation Op-Ed – September Edition

As a very frequent flyer with Lufthansa Group, I received to much fanfare (and cost – they paid for an envelope to be sent to me containing expensive bleach white color printed pamphlets) about two new ‘benefits’ afforded its frequent flyers: the ‘all-new’ Miles and More Selections for passengers who more than meet the status […]

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Passenger Aviation Innovations in 2014

It’s time for another look at attempts at passenger experience innovation in the aviation sector. Here are my top 5 innovations that have appeared this past year. Let me know what you think! 5. Air France-Servair ‘Surprise’ Menus Attempting to play to its cultural strengths, for the high rollers and business passengers on long-haul flights, […]

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“Methinks the Lady Doth Protest Too Much” – The Seeming Irrelevance of Customer Feedback

  In the business world, there are four cliches that are the most overused but carry the least sincerity when spoken by the leader who utters them: (a) Change is the only constant (b) We need to think outside the box (c) Our most valuable resource is our people (d) The customer is King/Queen Among […]

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European Airline Awards 2013

Below are my awards for European airlines in 2013 plus some pointers and thoughts for 2014 Surprising Performer in 2013 and My European Airline of the Year – WizzAir After several years of losses, the Hungarian LCC has turned a corner having Europe’s lowest cost per passenger mile in 2013 (lower than Ryanair) and has […]

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